Telia Sagemcom F@st 5370e compatibility

This router has a known issue that prevents it from working with Sonos. This issue specifically applies to routers running firmware version SG4T1E100180C. The solution below will ensure that the router will work with Sonos.


Sonos cannot be used in a wireless setup.


Option 1

Wire at least one of your Sonos products to the router so your system is in a wired setup.

Option 2

Adjust your router’s WiFi settings and disable the Band Steering option.

  1. Log in to your router to access its settings.
  2. Under the WiFi section, change the Band Steering option to Off.
  3. Adjust the names of your separate 2.4GHz and 5GHz networks, if desired.

If changing the Band Steering option doesn’t fix the issue, contact Telia for further assistance.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.