Error 1010 when updating Sonos

Error 1010 occurs when Sonos tries to go through the update process but the communication between the network and your Sonos products is failing. Below are some common steps you can take to resolve this error.

Move closer to your router

Move closer to the router with the device you are using to control Sonos and then try the update again.

Reboot your Sonos products

Reboot all of your Sonos products. Once you have rebooted all of your Sonos products, make sure they all show up in the Sonos app and try the update again.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.