Error during Trueplay tuning

Some errors can occur before or during the Trueplay tuning process. This article provides some additional details about these errors and some tips to help resolve them. If Trueplay tuning was successful but you are not satisfied with the resulting sound of your speakers, see our article on troubleshooting an undesired or no change after Trueplay tuning.

Make sure your iOS device supports Trueplay

Newly released iOS devices will not support Trueplay until we can test those devices and create tuning profiles for their built-in microphones. See our article on devices that support Trueplay to check if your iOS device is supported.

Check network connectivity

While tuning your Sonos speakers with Trueplay, both your iOS device and the Sonos speaker must stay connected to your WiFi network. If you regularly encounter a Speaker problem error, use the tips below to ensure a successful tuning:

  • Make sure your iOS device is connected to the right WiFi network.
  • Check your Internet connection to make sure Sonos can download the data required for tuning.
  • Reboot any Sonos products that are unable to complete Trueplay tuning due to connectivity issues. Once they are powered back on, try tuning again.

Reduce background noise

It is important to keep noise to a minimum during the tuning process. If you regularly encounter a Reduce noise or Minimize background noise error in the Sonos app, use the tips below to ensure a successful tuning:

  • Refrain from talking and be conscious of making loud noises while walking around the room during the tuning process.
  • If possible, temporarily shut off appliances like fans and air-conditioners that produce background noise.

Adjust your tuning technique

Trueplay requires some specific movements in order to ensure a successful tuning. If you regularly encounter errors that prompt you to Move more slowly or Cover more of your room, be sure to watch the 30-second instructional video before tuning your speakers.

Close other apps and disconnect Bluetooth devices

Other apps running in the background that use your iOS devices microphone can interfere with Trueplay. Make sure to force-close these apps before you begin tuning. Additionally, make sure to disconnect any Bluetooth headphones or speakers before tuning as these can also interfere with Trueplay.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.