Sonos Voice Control requests not working

This article provides steps to fix issues with Sonos Voice Control not following commands, not responding, or responding with “Sorry, I don’t understand.”

Check that Sonos Voice Control is set up

Make sure that Sonos Voice Control is set up on the speaker you are currently using:

  1. From the  Settings tab, tap Services & Voice.
  2. Under Voice, tap Sonos Voice Control to see which products it is set up on.
  3. If Sonos Voice Control is not listed under Voice or it is set up on a different product than the one you are using, see our article on setting up Sonos Voice Control.

Check the microphone

If your voice-enabled Sonos speaker has a physical microphone switch, make sure it’s switched on.

Additionally, check the status light above the microphone button or voice service button. If the light is off, tap the button to re-enable the microphone or the voice service, then try the command again.

Reboot your Sonos product

Reboot the affected Sonos product by following the steps in this article.

Relocate your Sonos product

Start by moving your voice-enabled product closer to you while issuing a command. If your commands start working, then relocate your voice-enabled Sonos product away from walls, other speakers, and sources of background noise to make sure that Sonos Voice Control can hear you.

Check language and region availability

Sonos Voice Control currently supports US English and French. While Sonos Voice Control is available worldwide, some requests made in regions outside of the US and France may not work as expected.

Reset Sonos Voice Control

1. Remove Sonos Voice Control

  1. Open the Sonos S2 app for iOS or Android.
  2. From the  Settings tab, tap Services & Voice.
  3. Tap Sonos Voice Control.
  4. Tap the room where you’re experiencing the issue with Sonos Voice Control.
    • If you have a room with multiple voice-enabled products, select the specific product with Sonos Voice Control enabled.
  5. Tap Remove Sonos Voice Control.

2. Re-add Sonos Voice Control

  1. From the  Settings tab, tap Services & Voice.
  2. Tap Add a Voice Assistant.
  3. Tap Sonos Voice Control.
  4. Follow the in-app instructions to add Sonos Voice Control to your Sonos system.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.