Google Assistant commands not working on Sonos

This article provides steps to resolve issues with the Google Assistant not following commands, not responding at all, or responding with an error.

Before you start 

  • If your voice-enabled Sonos speaker has a physical microphone switch, make sure it’s switched on. Additionally, check the status light above the microphone button or voice service button. If the light is off, tap the button to re-enable the microphone or the voice service, then try the command again.
  • Move the speaker away from walls, other speakers, and sources of background noise to make sure that the Google Assistant can hear you.
  • You can check what your Google Assistant heard on by adding a filter for Assistant. If the Google Assistant isn’t hearing your commands correctly, consider moving your device to reduce loud ambient sound that could impact how well your voice-enabled Sonos speaker (or Google Assistant-enabled product) can hear you.
  • A Google account with the Google Assistant can only be used with one Sonos system at a time. If you have a second Sonos system in another location, you’ll need to use a second Google account if you’d like to use the Google Assistant in both places.

If you have voice-enabled Sonos speakers

  1. Remove the Google Assistant from each voice-enabled Sonos speaker.
  2. Go through the Google Assistant setup process again and re-add the service to your Sonos speakers. Check to make sure that the Google Assistant app is logged into the correct account when setting up.
  3. Make sure that any music services that you’ve added in the Google Assistant have also been added to Sonos.
  4. Once completed, try giving the Google Assistant another command.

If you do not have voice-enabled Sonos speakers

  1. Open the Google Home app for iOS or Android.
  2. From the Devices tab, select one of your listed Sonos products, then select the Settings icon at the top-right.
  3. On the Settings screen, select Unlink Sonos. This will open the Add Devices menu where you can select Sonos, then Unlink account.
  4. After Sonos has been unlinked, set up the Google Assistant again using the Sonos app.
  5. Make sure that any music services that you’ve added in the Google Assistant have also been added to Sonos.
  6. Once completed, try giving Sonos a command using your Google Assistant device.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.