Factory reset your Sonos product

This article will show you how to reset a Sonos product to its factory settings. If you are trying to reboot your Sonos product, please view our article on rebooting Sonos products to learn how.

This process will delete registration information, content saved to My Sonos, and music services from a Sonos product. This is commonly done before transferring ownership to another person. Your Sonos app may also recommend that you go through this process if it can't find your product during setup. If you wish to erase data from multiple Sonos products, you will need to perform these steps on each of them.

Resetting all products within your system will permanently delete your system’s data. It cannot be restored.

We do not recommend resetting your Sonos product as a troubleshooting step.

Sonos Era 100 and Era 300

  1. Unplug the power cord.
  2. Press and hold the Bluetooth button while reconnecting the power cord.
  3. Continue holding the button until the light on the front begins flashing orange and white.
  4. The light will flash green when the process is complete and the product is ready to be set up.


Sonos Roam and Roam SL

  1. Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off.
  2. While holding the Play/Pause button, press and release the power button on the back of your Roam.
  3. Continue holding the Play/Pause button until the light on the front flashes orange and white.
  4. The light will flash green when the process is complete and your Sonos Roam is ready to be set up.


Sonos Move and Move 2

  1. Take your Move product off of the charging base.
  2. Press and hold the power button on the back of your Move or Move 2 for at least five seconds to power it off. You will hear a chime and the status light will turn off.
  3. Turn your Move product back on by pressing the power button on the back or by placing it on the charging base.
  4. While it’s powering on, press and hold one of the following buttons, depending on the model:
    1. Move: Hold the Join button while Move is powering on.
    2. Move 2: Hold the Bluetooth button while Move 2 is powering on.
  5. Continue holding the button until the status light begins flashing orange and white.
  6. The status light will flash green when the process is complete.

Follow the steps in our setup articles for Move or Move 2 to add your product back to your Sonos system.



All other Sonos products

  1. Unplug the power cord.
  2. Press and hold the Join button ( or ) while reconnecting the power cord. If your product doesn’t have a Join button, you can instead press and hold the Play / Pause or Mute button while reconnecting power.
  3. Continue holding the button until the light flashes orange and white.
  4. The light will flash green when the process is complete and the product is ready to be set up.

You can add your Sonos product back to your system by following the steps in our Add a new product to an existing Sonos system article.


Continuous flashing white light after resetting?

Some older Sonos products take more time to reset than others. These products include Boost, Connect, Connect:Amp, Play:1, Play:3, Sub (Gen 1), and Sub (Gen 2).


If something interrupts the reset process for these products, they will likely need to connect to your network with an Ethernet cable to complete the reset. Follow the solution steps in this article to fix this issue.


Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.