Error 1014 when updating Sonos

Error 1014 occurs when one or more Sonos products are having trouble installing the update. Below are some common steps you can take to resolve this error.

Retry the update

After receiving the error, select Try again to retry the update. You can also retry the update by checking for updates in the Settings menu.

Reboot your Sonos products

Reboot all of your Sonos products. Once you have rebooted all of your Sonos products, make sure they all show up in the Sonos app and try the update again.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.