Error during network test while removing products

Part of the product removal process involves a network test. The test ensures that your Sonos system will be able to connect to your network after your selected Sonos products are removed. If the test fails, it means some of your Sonos products may experience connection problems after the removal process is finished.

The network test can fail if some of your products are too far from the router to make a reliable connection or if there’s interference with the wireless signal. You can still complete the removal process even if the network test fails.

If your Sonos system experiences problems after finishing the removal process, the solutions below can help make sure your system remains stable.

Move Sonos closer to the router

After you finish the removal process, some Sonos products may be struggling to stay connected to your wireless network. Try moving the products closer to the router to prevent connection issues.

Clear up any wireless interference

Wireless interference can contribute to issues like Sonos products disappearing from the app or audio dropouts. You can visit our article on reducing wireless interference to learn how to avoid wireless interference by changing wireless channels and moving Sonos away from certain electronic devices.

Wire a Sonos product to the router

If your Sonos system has trouble connecting to your Wi-Fi, you can connect a Sonos product to the router to put your system in a wired setup. This provides a dedicated wireless network exclusively for your Sonos products. You can learn more about how this works in our article on choosing between a wireless and wired Sonos setup.