Sonos Move or Roam appear as “Offline”

This article will help you bring a Sonos Move or Roam back online if it appears as “Offline” in the Sonos app. If your product is missing entirely from the Sonos app, see our Products missing from the Sonos app article for helpful tips to bring those products back online.


Move

Move will appear as “Offline” in the Sonos app when it is in Bluetooth mode, turned off or asleep, or out of range of the Wi-Fi network.

Make sure Move is powered on, charged, and in Wi-Fi mode by checking the top LED. A blue LED indicates your Move is in Bluetooth mode. To switch Move to Wi-Fi mode, press the mode button once. For more information, see our article on using Move with Bluetooth. You may need to bring Move closer to your router in order to keep it in range of your Wi-Fi network.


Roam

Roam will appear as “Offline” in the Sonos app when turned off, asleep, or out of range of the Wi-Fi network.

Make sure Roam is powered on and awake when trying to access it in the app. See our article about issues with charging Roam if your Roam will not charge or power on. You may need to bring Roam closer to your router in order to keep it in range of your Wi-Fi network.


After changing routers or Wi-Fi settings

When reconnecting Sonos after changing your router or Wi-Fi settings, your portable Sonos product can appear offline if it did not receive the new Wi-Fi password. You can provide the new password by going to the  Settings tab in the Sonos app for iOS or Android and tapping Use (product) on the new network.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.