Error 801 when updating Sonos

Error 801 can occur when something goes wrong while attempting to update during setup. Below are some common steps you can take to resolve this error.

Update using a different Sonos app

Retry the update using the Sonos app installed on a macOS or Windows computer. From the Sonos drop-down menu (macOS) or Manage menu (Windows), select Check for Updates and attempt to update your system.

If you don’t have access to the Sonos app on a Windows or macOS computer, try updating your Sonos system using another iOS or Android device instead.

Common solutions to update issues

If you still get Error 801 when using a different Sonos app, try going through our list of common solutions to update issues. After completing these steps, attempt the update again.