Get started with your One

Set up your One

Learn how to set up your One using the Sonos app for iOS or Android.

Use touch controls

Learn how to pause, skip tracks, and adjust the volume using One’s touch controls.

Add a voice service

Control your One with your voice by adding a voice service.

Discover all of One’s features

All of your One’s features are covered in detail in the Product Guide.

Fix an issue with One

The Sonos app can’t find One during setup

Learn about what to do if your One isn’t discovered during the setup process in the Sonos app.

Audio cuts in and out or stops abruptly

Audio interruptions can have a number of potential causes. Our topic page will help you narrow down and fix the problem.

One shows as “not connected” in the Sonos app

The Sonos app will show a “not connected” status for Sonos products that are experiencing network or connection issues. Learn how to reconnect your One and prevent connection problems in the future.

Voice commands aren’t working with One

Our topic page will help you get started with resolving voice service errors on Sonos.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.