Retry the update
Try starting the update again from the Sonos app. If you control Sonos with more than one device, you can also retry the update using a different Sonos app.
Reboot your router
Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time.
Reboot your Sonos products
Reboot each Sonos product in your home by unplugging the power cable, waiting 10 seconds, then plugging it back in. If you have a Sonos Move or Roam, press and hold the power button for at least five seconds, wait 10 seconds, then press the power button to power it back on. Once you have rebooted all of your Sonos products, check to make sure they all show up in your Sonos app, then attempt the update again.
Reduce the distance to your router
If your mobile device or laptop has a weak WiFi signal, the Sonos app can have trouble going through the update process. Try moving closer to the router and trying the update again.
Follow these steps to find out what update error code you are experiencing:
- Retry the update.
- When the app says “Update problem,” tap More information at the bottom.
- Your error code will be listed here, and may specify the product or room the error has occurred on.
Once you know your error code, select it from the list:
Other update issues
Still need help?
Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.